Privacy Policy

1. Information We Collect

We collect personal information in two primary ways: through direct communication with us, and through orders placed via our online store.

A. Contact and Communication Information

When you contact us through our website contact form, email, phone, or WhatsApp, we may collect:

• Name
• Phone number
• Email address
• Company name
• Message content
• Product interest
• Location or service area, if provided
• Any other information you choose to share with us

We use this information to respond to your inquiry, provide quotes or product information, assist with bulk or wholesale orders, follow up as appropriate, and provide ongoing customer support. We do not sell or rent contact information you submit to us.

B. Order and Shipping Information

When you place an order through our Shopify store, we or our service providers may collect:

• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Order details and product selections
• Delivery details
• Payment-related information (see below)
• Business or company name, if provided

We use this information to process and ship your order, provide tracking information, handle returns or refunds, prevent fraud, maintain accounting and business records, and provide customer service.

2. Payment Processing

Online purchases are processed through our Shopify store and third-party payment providers. Premier Garage Door Supply does not directly store full credit card numbers. Payment processing is handled by Shopify and/or their affiliated payment providers according to their own security and privacy practices. We encourage you to review Shopify's Privacy Policy for details on how payment data is handled.

3. Shipping and Logistics Partners

We may share shipping-related information — such as your name, address, and order details — with carriers, fulfillment providers, or logistics partners in order to deliver your products, provide tracking updates, resolve delivery issues, and complete your order. These partners are authorized to use your information only for these purposes.

4. Website Usage Data

When you visit our website, we or our service providers may automatically collect certain technical information, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on each page
• Referring website or link
• General geographic location (city or region level)

This information is used to understand how visitors use our website, improve our content and functionality, and diagnose technical issues. It is not used to personally identify individual visitors.

5. Cookies and Analytics

Our website and our Shopify store may use cookies — small text files stored on your device — and third-party analytics tools to understand site traffic and user behavior. You may disable cookies in your browser settings; however, doing so may affect the functionality of our website or store. By continuing to use our website, you consent to the use of cookies for these purposes.

6. How We Share Your Information

We do not sell or rent your personal information. We may share your information only in the following circumstances:

• Service providers: Shipping carriers, payment processors, and platform providers (such as Shopify) that help us operate our business.
• Legal requirements: When required by law, regulation, court order, or to protect the rights, property, or safety of our business or others.
• Business transfers: In connection with a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction.

7. Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no method of data transmission or storage over the internet is completely secure. We cannot guarantee absolute security, and we encourage you to use caution when sharing personal information online.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements. Order and transaction records may be retained for longer periods as required by accounting or tax regulations.

9. California Privacy Rights

If you are a California resident, you may have certain rights under California privacy law, including the California Consumer Privacy Act (CCPA) and related regulations, depending on how they apply to our business. These rights may include:

• The right to know what personal information we collect, use, disclose, or share about you
• The right to request deletion of your personal information, subject to certain exceptions
• The right to request correction of inaccurate personal information
• The right to opt out of the sale of personal information (we do not sell personal information)
• The right not to be discriminated against for exercising your privacy rights

To submit a privacy request, please contact us using the information in Section 12 below. We will respond to verified requests within the timeframe required by applicable law.

10. Children's Privacy

Our website and services are intended for adults and business professionals. We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us: