Warranty Policy
Last Updated: May 2025
This Warranty Policy applies to all products sold by Premier Garage Door Supply through our website at premiergaragedoorsupply.com and our Shopify store at store.premiergaragedoorsupply.com.
Note: We recommend having a licensed California attorney review this policy before final publication.
1. Manufacturer Warranty
Some products sold by Premier Garage Door Supply may include a warranty provided by the original manufacturer. Warranty coverage, duration, and terms depend entirely on the specific product and manufacturer and may vary by item.
If a manufacturer warranty applies to your product, information about that warranty may be included with the product packaging or available from the manufacturer directly. Premier Garage Door Supply does not administer manufacturer warranties on behalf of manufacturers.
2. No Additional Warranty
Premier Garage Door Supply does not provide any additional warranty, guarantee, or representation beyond what is expressly stated in writing at the time of purchase. No verbal statements, descriptions on our website, or representations by our staff constitute a warranty unless confirmed in a written agreement.
3. What Is Not Covered
Warranty claims — whether from a manufacturer or otherwise — generally do not cover issues resulting from:
- Improper installation or installation by an unqualified person
- Misuse, abuse, or use outside of the intended application
- Incorrect part selection by the customer
- Normal wear and tear over time
- Modification or alteration of the product after purchase
- Damage caused after delivery, including damage during installation
- Failure to follow manufacturer instructions or safety guidelines
- Use in conditions outside the product's rated specifications
4. Product Safety
Safety Warning: Garage door springs and tension-related hardware can be dangerous if installed incorrectly. High-tension springs store significant mechanical energy and can cause serious injury or death if improperly handled or released.
Professional installation is strongly recommended for all springs and tension-related products. Customers are responsible for selecting the correct parts and following safe installation practices. Premier Garage Door Supply is not responsible for injury, property damage, or losses caused by improper installation, misuse, incorrect part selection, or failure to follow safety procedures.
5. Warranty Claims
If you believe a product you received is defective or does not match what was ordered, please contact us within a reasonable time after delivery. We will do our best to assist you in determining whether a warranty claim or return may be available.
For warranty or defect inquiries, contact us at:
6. Limitation of Liability
To the maximum extent permitted by applicable law, Premier Garage Door Supply's liability in connection with any warranty claim is limited to the purchase price of the specific product at issue. We are not liable for any indirect, incidental, consequential, or punitive damages arising from the use or failure of any product.